VoceFacile · Commitments
Your customers’ data
stays yours. For the long run.
We democratise tools that today only large companies have — and we protect people and their data, over the long term. Here’s how, and where we’re heading.
Our commitments
Eight principles, not slogans.
01
Stored in Europe
Contacts, records and calendar are stored on European infrastructure (Ireland). To run voice and telephony we also rely on providers based in the United States, with the safeguards the GDPR requires (Standard Contractual Clauses). Privacy designed in from day one, not bolted on later.
02
Meta only if you choose it
By default, notifications arrive by email and Telegram, outside Meta’s advertising ecosystem. WhatsApp, once available, only if you turn it on — in that case Meta’s terms of use also apply.
03
We minimise
We keep only what’s needed. The rest deletes itself: call transcripts after 90 days. We don’t record the audio.
04
Isolated by design
Each business sees only its own data. Isolation at the database level (row-level security), not just in code.
05
Security looking to 2030
Continuous hardening today; preparation for post-quantum cryptography tomorrow. Health data must stay safe even ten years from now.
06
Transparency
No dark patterns, no selling data. Trust is shown with facts — this document is one of those facts.
07
Says what it is, and that it transcribes
In its first sentence the assistant says it is a virtual assistant (EU AI Act, Article 50). At the start of the call it tells the caller that the conversation is transcribed.
08
No one erases a call over the phone
If a caller doesn’t want to be transcribed, the assistant says so plainly: the transcript can’t be turned off. The text doesn’t reach the business: it stays in a restricted archive for 30 days and is then deleted. Asking on the phone to “not save this” deletes nothing.
Roadmap
Where we’re heading.
This is the direction, not a contract. The further out in time, the fewer rigid promises and the more exploration — because that’s how you work honestly.
updated: June 2026 · v1.0
2026
●NOW
- Virtual secretary 24/7 — live for restaurants, salons, trades and practices.
- Storage in Europe, GDPR by design, per-customer isolation, automatic minimisation.
- Email and Telegram notifications. Online activation: you pay only once your number is ready.
2027
○PLANNED
- CRMs dedicated to sectors still living with 90s software: to be assessed with the people who work in them, no promises until there is an agreement.
- Integration with existing software where there’s an API; a bridge via email/webhook where there isn’t.
- More languages for those working with international customers.
2028
◇UNDER EVALUATION
- Multi-location and enterprise; more sectors and more European countries.
- Independent security audits and public transparency.
2029
·UNDER EXPLORATION
- Post-quantum cryptography: quantum computers are coming (IBM and Google roadmaps point to the end of the decade) and one day they may break today’s cryptography. We prepare now — because your customers’ data must stay safe afterwards too.