The rules of the game, in plain words.

1. Who we are and what VoceFacile is

VoceFacile (a product of PRONTO AI by Sebastián Castaño, VAT no. 05070010235) is an AI-based voice assistant service that answers your business calls, captures requests, books appointments and alerts you by email and Telegram. On request, and where available, also via WhatsApp: in that case Meta’s terms of use also apply.

To contact us: sebastian@vocefacile.com.

2. Who it’s for

The service is intended for businesses and professionals. To use it you must be of legal age, act on behalf of your business and provide accurate, up-to-date information.

3. Activation

After sign-up we configure your agent and assign you a phone number. In Italy the carrier requires an ID document and an address in the area code’s district, so activation can take up to 3 weeks. In the United States no documents are needed and it is usually ready in 1-2 days.

4. Pricing and payments

Plans are monthly, all-inclusive (minutes included): Base €89, Pro €179, Studio €329 per month. Minutes beyond your plan are billed at €0.30/minute.

Payment is recurring monthly through our payment provider (Stripe). Prices are exclusive of any applicable taxes, where due.

We always charge in euros. Any amount shown in another currency (for example US dollars) is only an estimate at the ECB reference rate of the date shown; your bank converts at its own rate and may charge fees.

5. Term, cancellation and refunds

The subscription is monthly and renews automatically. You can cancel at any time: cancellation takes effect at the end of the period already paid, and you keep the service until that date.

14-day guarantee: if you’re not satisfied, ask us for a refund within 14 days of the first charge and we refund the whole first month.

Beyond that, and except as required by law, no refunds are issued for partial periods already started.

6. Acceptable use

You agree not to use the service for unlawful purposes, harassment, spam or to impersonate others.

You are responsible for complying with the rules applicable to your business, including telephony and communications rules (for example, the consent required for any outbound calls).

If you turn on outbound calls, you only call people who gave you their number and agreed to be contacted, and you follow the rules you accept in Settings (in the United States, including the Telephone Consumer Protection Act). You are responsible for the contacts you upload and will indemnify us against third-party claims arising from calls made without their consent.

7. The assistant is an artificial intelligence

Giulia and the other agents are AI systems. They can make mistakes and do not replace professional advice (for example medical or legal). The information they provide is general in nature.

In its first sentence the assistant says it is a virtual assistant and that the call is transcribed (EU AI Act, Article 50). We don’t record the audio. Please don’t ask us to remove this notice: it is a legal requirement.

8. Service availability

We work to provide a reliable service, but we cannot promise 100% uninterrupted operation. The service also depends on third-party providers (telephony, voice AI) and may undergo maintenance or outages.

9. Personal data

Data processing is described in our Privacy Policy. For your end customers’ data, you are the data controller and we act as a processor: on request we make a Data Processing Agreement (DPA) available.

Call transcripts are automatically deleted after 90 days. The contact record and a short summary stay in your CRM until you delete them.

10. Intellectual property

The VoceFacile platform, software and content remain our property. The data you enter and the data collected for your business remain yours.

11. Limitation of liability

To the extent permitted by law, our total liability is limited to the amounts you paid for the service in the 12 months before the event. We are not liable for indirect damages or lost profits.

These limitations do not apply in case of wilful misconduct or gross negligence (art. 1229 of the Italian Civil Code).

12. Changes to the terms

We may update these terms. In case of material changes we will notify you; the date at the top indicates the version in force.

13. Governing law and jurisdiction

These terms are governed by Italian law. The Court of Verona has jurisdiction over disputes, save for any mandatory consumer jurisdiction provided by law.