Your data, handled with respect.

Who is the data controller

VoceFacile (a product of PRONTO AI by Sebastián Castaño), VAT no. 05070010235.

For any question about your data, write to us at sebastian@vocefacile.com.

What data we process

• Data you give us: name, email, phone and message when you fill in the contact form or talk to our voice assistant Giulia.
• Browsing data: aggregated, anonymous statistics about how the site is used (Vercel Analytics), with no cookies and no profiling. We don’t identify you and we don’t track you across sites.

Why we process data and on what legal basis

• To respond to your requests and prepare a proposal for you (pre-contractual steps taken at your request).
• To keep the site secure and understand how to improve it, in aggregate form (legitimate interest).

We do not run marketing without your explicit consent.

Where the data lives and who we share it with

Website data is stored on servers in Europe: our database is hosted in Ireland (EU).

To run the service we rely on selected providers, each for its part: site hosting, database, email delivery, voice AI, telephony and payments.

Some of these providers are based in the United States. In those cases the transfer is carried out with the safeguards required by the GDPR (EU Standard Contractual Clauses and/or certification under the EU-US Data Privacy Framework). We don’t share your data with third parties for their own purposes, and we don’t sell it.

If you call a business or a private individual that uses VoceFacile

A virtual assistant answers, and says so in its first sentence. The business you called is the data controller; we act as its processor (GDPR Article 28).

We process your number, the call transcript and the details you share, only to handle your request on the business’s behalf. The audio is not recorded: it passes in real time through our telephony and voice-AI providers to be turned into text.

The transcript is automatically deleted after 90 days. To exercise your rights you can contact the business or write to us.

If you object to the transcript during the call, the text is not made available to the business: it stays in a restricted archive for 30 days, for the security of the service and the defence of legal rights, and is then deleted.

If you call a private individual who uses the Home plan, the same applies, with one difference: we (VoceFacile) are the data controller. We process your data only to pass the message on, based on our legitimate interest in providing the service they asked us for (GDPR Article 6(1)(f)). The same applies if a private individual’s assistant calls you. To exercise your rights, write to us.

If your business connects its accounting software

If a business that uses VoceFacile connects its accounting software (for example QuickBooks), we read, and never write, its customers, invoices, credit memos and payments. We use them only to give that business its own features: the weekly customer radar and, when the owner asks for it, answers about their customers on a call we place to the owner’s saved number.

We don’t keep copies of invoices or payments: we read them when they’re needed. The CRM keeps only each customer’s name, contact details and open balance.

What the assistant reads aloud passes in real time through our voice-AI and telephony providers; full lists go to the owner by email. We don’t use this data for anyone else, we don’t combine it across businesses, we don’t use it to train models and we don’t sell it.

The owner can disconnect the software at any time from their accounting account or by asking us, and we stop reading it.

How long we keep it

We keep contact data for as long as needed to handle your request and meet legal obligations, then we delete it or make it anonymous. Browsing statistics are already anonymous and aggregated.

Your rights

You have the right to access your data, correct it, erase it, restrict or object to its processing, and request its portability.

To exercise them, write to sebastian@vocefacile.com and we’ll reply within the time limits set by law. You also have the right to lodge a complaint with the competent supervisory authority.

Changes to this policy

We may update this policy over time. The date at the top always indicates the latest version in force.